Job Description
Software Support Engineer, New Grad (Remote)
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Job Summary:
Canonical, a leading provider of open source software and operating systems, known for Ubuntu, is hiring a Software Support Engineer. The role involves resolving complex customer issues related to Ubuntu and other open source software, maintaining relationships with various teams, and participating in upstream communities.
Responsibilities:
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open source software.
- Maintain close relationships with Canonical's Field, Support, and Product Engineering teams.
- Participate in upstream communities.
- Develop bug fixes, backport patches, and collaborate with upstream projects for inclusion.
- Review code produced by other engineers.
- Exercise good judgment in technical methods and techniques.
- Prioritize tasks and manage time effectively.
- Participate in team discussions to improve processes, tools, and documentation.
- Maintain clear, technical, and concise communication.
- Work remotely with up to 10% international travel for meetings, events, and conferences.
Qualifications:
Required:
- Exceptional academic record.
- Background in Computer Science, STEM, or similar fields.
- Experience with Linux and open source software.
- Experience with at least one of Python, Go, C, or C++ on Linux.
- Willingness to learn new technologies and troubleshoot complex issues.
- Willingness to travel up to 4 times a year for internal events.
Preferred:
- A passion for technology and collaboration with talented people.
- Curiosity, flexibility, articulateness, and accountability.
- Soft skills such as passion, enterprise mindset, thoughtfulness, and self-motivation.
- Interest or willingness to learn about Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, MongoDB, Debian packaging, distributed systems.
Company:
Canonical, the publisher of Ubuntu, provides trusted open source solutions for enterprises. Founded in 2004, headquartered in London, UK, with 1001-5000 employees. Canonical offers H1B sponsorships and is currently in the Late Stage of hiring.
Additional Information:
- Seniority level: Entry level
- Employment type: Full-time
- Industry: Software Development
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Job Tags
Full time, H1b, Remote work,