Job Description
Join Orange EV , a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference in the world as part of a company leading the electric vehicle revolution.
Position Summary We are searching for a technically minded professional with administrative and supervisory capabilities to join the Service Team. This position reports directly to the Service Manager . Working time is Monday through Friday, second shift (6:00 PM – 2:00 AM). During the initial training period, normal first shift work will be expected . The person in this role would assume the functions below and other items as the company and position advance.
Position Responsibilities - Supervisory Role
- Work with Regional Supervisors to seamlessly transition support into the second shift
- Build Relationships with all Technicians and Customers
- Assist with performance coaching
- Daily Work Scheduling and Reporting
- Manage regional Open Tickets
- Dispatch and schedule Technician work
- Engage third parties for emergency service
- Review and submit closed tickets
- Parts and Inventory
- Assist Technicians and Customers with parts identification and sourcing
- Request Estimates and Invoices
- Request Field Parts Shipments
- Technical Support
- Provide Technical and logistics support to all technicians and third parties
- Customer Interface
- Respond to all weekend customer warranty and non-warranty requests
- Promote maintenance labor and parts sales
- Service Leadership Team
- Participate in both Technical and Non-Technical Service Leadership meetings
Position Qualifications - Technical Knowledge of Automotive, Heavy Equipment, or Electric Vehicles
- Supervisory Experience
- Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
- Ability to set and prioritize goals and achieve them according to a schedule
- Strong written and verbal communication skills
- Proficiency with Microsoft Office (PowerPoint, Excel, Word)
- Bachelor’s degree or equivalent experience
Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.
EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity
Job Tags
Full time, Work at office, Monday to Friday, Shift work, Weekend work, Afternoon shift,