Program Manager, Production Event Incident Management Process job at Ursus Foster, CA, US

Job Description

JOB TITLE: Program Manager, Production Event Incident Management Process LOCATION: Foster City, CA PAY RANGE: $63.00 - $73.51/hr DURATION: 6 months

TOP 3 SKILLS:

Bachelor's degree in Engineering or a related field. Strong track record of managing cross-functional projects Proficiency in Jira and Confluence.

JOB DESCRIPTION

Our client has embarked on a highly ambitious journey to develop a full-stack autonomous mobility solution for our cities. An important part of this is our Production Event Incident Management System. This role is focused on running the Production Event process. In this role, you will: Collect both internal and external Production Events due for a review following SLAs as required. Reach out to Production event owners and schedule them for review Set expectations with the Production event authors Share the template Remind to schedule for Office Hours What to expect during the review Run the Production event review meetings Share the doc/agenda ahead and follow up on all action items. Maintain a complete and up to date list of current *** Service Production events that can affect the next service version. Oversee that Production events are correctly and timely closed and follow up on any long pending Production events that remain open. Gather feedback and iterate and improve the process as needed Report on Production events in appropriate forums. Qualifications Bachelor's degree in Engineering or a related field. Strong track record of managing cross-functional projects Proficiency in Jira and Confluence. Bonus Qualifications Proven track record managing high-severity incidents and service outages Experience in a DevOps/ Site Reliability Engineering-driven environment Background in engineering BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.